Social media and its impact on crisis management: insight from Insignia

Insignia's Jonathan Hemus reveals the three ways social media has changed the face of crisis management, and its implications for crisis management training and crisis management planning. For further thoughts on the topic follow the link below to view our report on surviving a social media crisis: http://www.insigniacomms.com/social-media-crisis.html More crisis management insights available from www.insigniacomms.com or follow me on Twitter @jhemusinsignia